ADA PARATRANSIT SERVICE
Part of our commitment to the community is making RTS rides available and accessible to everyone, including those with disabilities. ADA certified individuals can ride any RTS fixed-route service for free – just show your valid ADA card. RTS also offers complementary door-to-door paratransit service in lift-equipped vehicles for those ADA paratransit certified riders who are unable to use the fixed-route service. These rides are offered by appointment at a cost of $3 per trip. Please place your service request the day before your trip. Call MV Transportation at (352) 375-2784 to set up your travel reservation.
Contact and Phone Numbers
MV Paratransit Service Reservations (352) 375-2784
RTS ADA Coordinator (352) 393-7826
Center for Independent Living (352) 378-7474
Rosa Parks RTS Downtown Station: Corner of Southeast 1st Street and Southeast 1st Avenue (352) 334-2600
The Division of Blind Services (352) 955-2075
Florida Relay Center (800) 955-8771
Comments, compliments or suggestions (352) 334-2600
Or if you want to use our RTS Comment Page
ADA ACCESSIBLE SERVICE INFO
Consecutive trips must be scheduled a minimum of 60 minutes apart.
ADA HANDBOOK
RTS has prepared a handbook for riders using or interested in its ADA service. The handbook may be downloaded using the links below. You will need Adobe Acrobat Reader to view and print these documents.
Download related documents
For ADA eligibility information, please refer to the ADA Paratransit Eligibility Manual at ADA Service Guide – Updated 01/15/2025
Information found on this website can be provided in an alternative format upon request. Please contact Customer Service at 352-334-2600 to speak to a Customer service or the ADA transit coordinator at 352-393-7826 or email the ADA Transit Coordinator at crawfordma1@cityofgainesville.org. RTS will provide the requested alternative format.
Florida Relay Service:
The number is 711. That is also the number reserved nationwide.