ADA ACCESSIBLE SERVICE INFO
RTS has prepared a handbook for riders using or interested in its ADA service. The handbook may be downloaded using the links below. You will need Adobe Acrobat Reader to view and print these documents.
Download related documents
For ADA eligibility information, please refer to the ADA Paratransit Eligibility Manual at ADA Paratransit Eligibility Manual
Information found on this website can be provided in an alternative format upon request. Please contact Customer Service at 352-334-2600 to speak to a Customer service or the ADA transit coordinator at 352-393-7826 or email the ADA Transit Coordinator at email@example.com. RTS will provide the requested alternative format.
ADA COMPLEMENTARY PARATRANSIT SERVICE
ADA Complementary Paratransit Service provides door-to-door service to paratransit certified people on an appointment basis. Service requests must be placed 24 hours before the trip is required. Reservations are taken by MV Transportation Monday –Saturday between 8 a.m. – 5 p.m. and Sunday 9 a.m.- 5 p.m. MV Transportation can be reached at (352) 375-2784. MV operates Monday thru Friday 5AM to 9PM, Saturday 7AM to 7PM and on Sunday from 9AM to 6PM. RTS provides the service before 5 AM and after 9PM Monday through Saturday in the early morning service area and late night service area. Sunday RTS hours are 9AM to 6PM so there is no late night or early morning service.
For early morning or late night service your trip must begin and end in the late night service area. To determine if your trip falls in the early morning or late night service area contact the RTS ADA coordinator at 352-393-7826 Monday thru Thursday 7:30 to 6:30 to determine if your trip qualifies.
Reservations will be taken through MV/Paratransit 8:00 a.m. – 5:00 p.m. Monday – Saturday and Sunday morning 9:00 a.m. to 5:00 p.m.
MV Transportation is the Community Transportation Coordinator (CTC) for all paratransit services. MV Transportation processes all paratransit reservations, customer service and cancellation requests.
Questions or concerns regarding trip reservations, cancellations or pick up times should be directed to:
General Manager: Ed Griffin
3713 SW 42nd Avenue
Suite 2 and 3
Gainesville, FL 32608
Phone: (352) 375-2784
For more information, contact Millie Crawford, ADA Coordinator, at (352) 334-2650 or email firstname.lastname@example.org.
Large print schedules for the visually impaired are available upon request and free of charge from RTS. Please allow 5-10 working days.
Contact Millie Crawford at (352) 334-2650 or email email@example.com for more information.
ADA paratransit service is $3.00 per trip.
PERSONAL CARE ATTENDANT (PCA)
A Personal Care Attendant may travel free with a certified rider. Please mention that a working PCA is traveling with you when you reserve a ride. Also, a working service animal may accompany you at all times on fixed route and paratransit service. Other companions pay the full $3.00 fare. Space is provided for at least one companion to travel with you. This spouse, child, friend or other person pays the full $3.00 fare. RTS may allow more than one companion to travel with you if space permits. Please mention that a companion is traveling with you when you reserve your trip.
Wheelchair means a mobility aid belonging to any class of three or more wheeled devices, usable indoors designed or modified for and used by individuals with mobility impairments, whether operated manually or
powered. Passengers whose wheelchairs exceed the weight standards will be required to use the paratransit service. RTS lifts are only rated to lift 600 lbs. If the combined weight of you and your chair exceeds 600 lbs., you cannot be accommodated on the fixed route and are asked to use MV Transportation. Their lifts are rated to 800 lbs.
REDUCED FARES ON THE FIXED ROUTE SYSTEM
Individuals who are ADA certified ride FREE on RTS fixed route buses – just show your ADA ID card. People with Medicaid or Medicare may also show their ID card for a reduced fare on fixed route service.
AFTER 9:00 pm SERVICE AREA
Service after 9:00 pm is restricted to within 3/4 of a mile from Routes 1, 5, 9, 12, 15, 16, 20, 34, 35 and 36. See map showing areas available for after 9:00 pm service. Trip reservations can be made up to 14 days in advance. Same day reservations generally cannot be accommodated, but check with MV Transportation to see if they have the availability to accommodate such requests. Reservations will be taken through MV/Paratransit 8:00 am – 5:00 pm Monday – Saturday. Voicemail is available Sunday morning between 8:00 am and 10:00 am to take reservations for ADA riders only. After 10:00 am Sunday, reservation staff is available to place trip reservations until 5:00 pm.